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    "text": "AI agents now perform as well as humans at handling customer service issues at scale.\n\nAt some firms, customer service staff may soon become managers who oversee teams of AI agents.\n\nStory by @muradhem.bsky.social.\n\nthelogic.co/news/ai-cust...",
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        "title": "AI customer service reps are getting just as good as humans - The Logic",
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